This article describes our SLA with details on how to contact us, coverage, hours of operations, emergency support and escalation procedures.
GSX Maintenance Services provide:
- Exceptional technical support
- 24-hour seven-day per week emergency support
- Severity 1 - GSX Software is down and will not start, or has crashed or is freezing, call:
- Do not call unless it is a Severity 1 issue, create a support ticket instead.
- Access to all relevant updates, upgrades, intermediate versions and fixes for each product
Our support teams are located around the world.
6 Support Offices
4 Technical Sales Teams
3 Development Teams
Hours of operations:
- Monday to Friday
- 8am GMT to 10pm GMT
- 24x7 Emergency Support
GSX Support works in 3 levels of severity:
Severity 1 / Emergency
Trouble? Need help registering on the GSX Help Center? Looking for a guide on how to contact GSX Technical Support?
Please see details on how to make a new support request.
Our Commitment To Your Satisfaction
GSX Technical Support constantly strives to provide unrivaled customer care and attention to detail. We aim for 100% satisfaction.