You successfully installed GSX Server Guard on your Domino server and now receive a popup error about not being able to open the Notes.ini when attempting to save the GSX Server Guard configuration.
This article gives insights on where the problem comes from and explains how to resolve the issue.
Symptoms
- Cannot access to Notes.ini file.
- CNotesIni.GetKey GSXLNEnv_Get Error.
How to Solve the Issue
This error arises from a bit version mismatch between GSX Server Guard and Domino. In fact, regardless of the Windows OS bit version, GSX Server Guard and Domino bit versions must match.
To resolve the issue, you will need to uninstall the incorrect version of GSX Server Guard and reinstall using the appropriate one. Below is a handy table showing the GSX Server Guard version needed for each combination of Windows/Domino:
| Windows Version | Domino Version | GSX Server Guard bit version needed |
| x86 | x86 | x86 32-bit |
| x86 | x64 | It is not possible to install Domino x64 on Windows x86 |
| x64 | x86 | x86 32-bit |
| x64 | x64 | x64 64-bit |
As an example, if you have an IBM Domino x86 installed on Windows Server 2012 x64, you need to install the 32-bit version of GSX Server Guard so that it matches the Domino bit-version, not the OS bit-version.