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Last update: . Author: Christian Stokes .

URL Scans reported as down: access denied/unauthorized

While scanning URLs, there are intermittent access errors populated in scan results and alerts. Testing the URL connection may also result in failure. This is commonly caused by a redirecting URL.

Follow this article to identify URL redirection and modify the monitoring settings for successful URL scanning.

GSX Monitor 10.2.2+


  • URL down: A complete request could not be sent to the remote server. 
  • URL down: Access denied. Please check your Login/Password.
  • Test connection: Failure. WebException: The remote server returned an error: (401) Unauthorized

How to Solve the Issue

If the configured URL points to a redirection, edit the URL Site Location to the target page instead.

Checking for URL redirection:

  1. Open your default browser.
  2. Navigate to the URL you have configured in GSX Monitor.
  3. Observe if the URL changes once the site completes loading.
  4. Notate the final URL.

Modifying the URL Site Location in GSX Monitor:

  1. Open GSX Monitor.
  2. Click the Server Settings tab.
  3. On the left pane, select URL.
  4. Under the URL Location column, double-click the URL in error to edit it.
  5. If there was a redirection found in the previous steps, input the notated final URL.
  6. Click the Main View tab.

From the Main View, observe that URL 'Scan now' reports as up.



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