www.gsx.com | log in | register

Last update: . Author: Christian Stokes .

CAS Role - ActiveSync error: The remote server returned an error (403) Forbidden

Upon configuring Exchange CAS protocol monitoring, ActiveSync can return a 403 forbidden error.
This can be caused by a default ActiveSync mailbox policy applied to the test Exchange account forbidding Non-Provisionable Devices to issue ActiveSync requests.

This article explains how to create and apply an ActiveSync policy on the test Exchange account allowing ActiveSync requests.

GSX Monitor 10.1.0+ | Exchange 2010 & 2013

Symptoms

  • The remote server returned an error: (403) Forbidden. 

How to Solve the Issue 

The probable cause for this issue is that a default ActiveSync policy is in place. Creating and applying a new ActiveSync policy to the test Exchange account for monitoring can resolve this.

Create a new ActiveSync policy:

  1. From your CAS server, open the Exchange Management Shell.
  2. Enter the following command:
    • New-ActiveSyncMailboxPolicy -AllowNonProvisionableDevices:$true -Name ConnectivityTestsOnly

Apply the new policy to the test Exchange account:

  1. From your CAS server, open the Exchange Management Shell.
  2. Enter the following command, replacing username with the test Exchange account username:
    • Set-CASMailbox username -ActiveSyncMailboxPolicy ConnectivityTestsOnly 

CAS ActiveSync checks will now pass successfully.

Microsoft Related articles



Not finding what you are looking for?

Have more questions? Submit a request


Was this article helpful?

0 out of 0 found this helpful