This is our quick start guide to the GSX Help Center. In this manual, we detail helpful information on how to efficiently getting in touch with us when you need help, and finding technical solutions to the issue you are experiencing. We include details on:
- Registration and how to create an account
- Login in our Help Center
- Browsing Knowledge Base articles
- Creating a technical support ticket and ticket interaction.
GSX Help Center
How to create an account with GSX Support
- Navigate to the GSX Help Center website.
- From the top right corner, select register... or simply click here.
- Follow the online instructions entering your full name and email address.
- Click Sign up.
- You will be sent a welcome email containing a verification link, enabling you to sign in.
Searching Knowledge Base articles for known issues
- Navigate to the GSX Help Center website.
- From here you can find many helpful links
- Enter a search term to narrow down the KB listing for more relevant information
Opening a new Support request
- Navigate to the GSX Help Center website.
- Login.
- Click New Support Request that opens a new request form.
- Input the Subject, Description of the issue, Product, Product Version, Operating System, and any applicable attachments such as screenshots of the issue.
- A list of Suggested articles will populate that can assist with the issue once the Subject is entered
- Once finished with filling out the form, click Submit.
- You will be transferred to My activities with your new Support request in view
- From here, you can view updates and reply directly to the Support request.
SLA and Response Times
GSX Technical Support constantly strives to provide unrivaled customer care and attention to detail. We aim for 100% satisfaction.
For detailed information on SLA and response times see this article.
To see our current satisfaction ratings and what our customers are saying about us click here.