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Last update: . Author: Christian Stokes .

Welcome to the Help Center! How to open a ticket with GSX Technical Support

Welcome to GSX Support! Here you will find helpful information on:

  • The GSX Technical Support SLA
  • Creating an account in our Help Center
  • Browsing KB (Knowledge Base) articles
  • Creating a ticket and ticket interaction
GSX Help Center

The GSX Technical Support SLA

Normal support hours are as follows:

  1. GSX Technical Support normal hours of operation:
    • Monday to Friday
    • 8AM GMT to 10PM GMT
  2. Response time SLAs:
    • Severity 1 - GSX Software is down and will not start, or has crashed or is freezing.
      • Response Time - 2 hours
    • Severity 2 - GSX Software feature is not working as designed.
      • Response Time - 4 hours
    • Severity 3 - Any other inquiry i.e. feature explanation, etc.
      • Response Time - 8 to 16 hours

How to create an account with GSX Support

  1. Navigate to the GSX Help Center website.
  2. From the top right corner, select register
  3. Follow the online instructions entering your full name and email address.
  4. Click Sign up.
  5. You will be sent a welcome email containing a verification link, enabling you to sign in.

Searching Knowledge Base articles for known issues

  1. Navigate to the GSX Help Center website.
  2. From here you can find many helpful links:
  3. Enter a search term to narrow down the KB listing for more relevant information.

Opening a new Support request

  1. Navigate to the GSX Help Center website and login.
  2. Click New Support Request that opens a new request form.
  3. Input the Subject, Description of the issue, Product, Product Version, Operating System, and any applicable attachments such as screenshots of the issue.
  4. A list of Suggested articles will populate that can assist with the issue once the Subject is entered.
  5. Once finished with filling out the form, click Submit.
  6. You will be transferred to My activities with your new Support request in view.
  7. From here, you can view updates and reply directly to the Support request.


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