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Last update: . Author: Christian Stokes .

How to Monitor the End-User Experience with the GSX Robot User

Today the majority of business transaction processing happens in the cloud or is consumed as a service from various locations around the globe.

The approach of only monitoring infrastructure backend resources and systems availability is antiquated and no longer enough to ensure smooth enterprise operations.

How does service delivery quality perception compare between corporate sites or even from the USA, ASIA, and Europe? Maybe your application is really perceived as slothful by end-users in particularly strategic regions of the world for your business?

Objectively and systematically measuring availability and response times is crucial to guarantee the highest possible performance and especially the quality of service from the point of view of your end user.

You need an accurate reflection of the true experience the end user has while consuming your business-critical applications on any of their devices from every possible location.

GSX Monitor 12.0+ | GSX Robot User

How it Works

DISTRIBUTED SCAN

Distributed scan is the most efficient tool to provide full insights into application performance and quality of user experience from multiple locations across your global landscape.

Monitoring real-time application rendering from more than one access point on private or public networks is an adequate instrument to evaluate, analyze, and report on the performance, availability, and quality of experience from the end-user’s perspective regardless of where they are in the world to utilize your business services.

 

GSX ROBOT USER

The GSX Robot User is a simple to use, light weight scan engine acting as any of your end-users with the ability to perform any application synthetic transaction from anywhere.

Our Robot User seamlessly deploys remotely, operates autonomously, generates minimal overhead and is fully secured. It emulates the behaviour of your end-users running multi-step scenarios to access your cloud services or any on-premises application from all possible locations, like an end-user workstation, and will alert in case of detecting any issue. Engaging GSX Robot Users to systematically execute synthetic transactions against your critical business services, you get instant objective insight into the quality of experience as perceived by your end-users. 

 

ROBOT USER MANAGER

The Robot User Manager provides both easy to use GSX Robot User deployment management and centralized synthetic transaction configuration administration.

Within minutes using the GSX Robot User Manager you will add monitoring locations and capabilities to your distributed agentless scanning network to produce indicators reflecting the performance of any type of application as actually perceived by remote end-users on site.

The GSX Robot User Manager allows to centrally fine-tune synthetic transaction steps threshold values and specify what performance levels are considered satisfactory, acceptable and disturbing for end-users or the business.

With proactive and distributed scanning, led within a defined end-user quality of experience usage context, you can track SLAs and be alerted in case of unacceptable degradation of performance from your end-users’ perspective, real-time.

 

CENTRALIZED ALERTING

Deploying GSX Robot Users in various locations using the Robot User Manager you create an active end-user experience metrology grid producing indicators reflecting business services performance against SLAs as actually perceived by remote users onsite.

The Robots and their Manager are packed with value-added features; they proactively monitor critical transactions 24/7 and will alert in case of unavailability or unacceptable performance degradation.

The Robot User Manager is also capable of keeping you up to date on the arising situation. In close contact with each deployed Robot User, the Robot User Manager is aware of any synthetic transaction scenario step not meeting SLAs anywhere within the monitored infrastructure.

Centralized Alerting will notify when GSX Robot Users are detecting application performance degradation issues and alert on any change in the number of Robot Users noticing issues.

Centralized Alerting is a powerful diagnosis aide, accelerating incident detection, root cause analysis, and resolution. The GSX Robot User ecosystem often permits to solve problems before real end-users are impacted or even take notice.

 

 

 

 



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