When trying to install GSX Amsterdam, we receive a Symantec Endpoint Protection (SEP) threat protection Download Insight message. The GSX Amsterdam installation file is blocked (even sometimes deleted) by SEP and you cannot proceed with the installation.
This article will show you how to add the trusted web domain in SEP allowing you to install GSX Amsterdam. When you exclude a trusted web domain, any file that the user downloads from any location within that domain is always allowed.
- The GSX Amsterdam installation does not start or is unable to complete.
- The GSX Amsterdam executable is deleted from your server.
- SEP is displaying a Threat Protection - Download Insight warning message.
How to Solve the Issue
We need to create an exception by adding the download source of the GSX Amsterdam installer, at the domain level, to Symantec's Trusted Web Domains. Possible domain sources include gsx.com or gsxch.sharepoint.com.
To exclude a trusted web domain from scans on Windows clients in SEP:
- Launch your Symantec Management Console, logging in as the Symantec global Administrator.
- Navigate to the Exceptions Policy page:
- Click Add > Windows Exceptions > Trusted Web Domain:
- In the Add Trusted Web Domain Exception dialog box, enter the domain name that you want to exclude.
- Click OK.
The GSX Amsterdam executable can now be redownloaded and installed without the risk of deletion by SEP.
GSX contacted Symantec in order to get our installers white-listed. This process will surely take some time. In order to assist us in this endeavor, if you could please report the Erroneous Detection (False Positive) to Symantec. Thank you for your help!
Symantec Related articles
- Symantec - Excluding a trusted web domain from scans on Windows clients
- Symantec - Creating exceptions for Virus and Spyware Scans
- Managing exceptions in Symantec Endpoint Protection
- Symantec - Creating exceptions from log events