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Last update: . Author: GSX Support (Yann) .

GSX Gizmo Analytics Windows Service timing out During Start

The GSX Gizmo Analytics Windows Service fails to start. In the Event Viewer, you will see a message stating that the service did not respond in a timely fashion. We will solve this issue by creating a new registry key in the Windows Registry to increase the start timeout settings of all Windows Services.

GSX Gizmo | Windows Services 

Symptoms

  • The GSX Gizmo Analytics Service service failed to start due to the following error:
  • The service did not respond to the start or control request in a timely fashion. WindowsEventV.png

How to Solve the Issue 

Creating a new Registry value to increase the Service start timeout:

Increasing the Service start timeout:

  1. Open Windows Registry via Runregedit
  2. In Registry Editor, locate the subkey:
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  3. Right-click HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control and select New - DWORD (32-bit) Value.
  4. In the right pane of Registry Editor a new value named New Value #1 will appear.
  5. Rename New Value #1 to ServicesPipeTimeout, and press return.
  6. Right-click the ServicesPipeTimeout registry entry and choose Modify.
    • The Edit DWORD (32-bit) Value dialog box will appear.
  7. Click Decimal as the Base option.
  8. In the Value data text box, type your new timeout value (milliseconds): 
    • Example for a three-minute timeout: 180000
  9. Click OK.
  10. Restart the computer.

The GSX Gizmo Analytics service will now start without issue.

 

 

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