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Last update: . Author: Christian Stokes .

RabbitMQ Management Plugin UI Fails to Load

After installing GSX Gizmo, the RabbitMQ management page does not load. Testing the RabbitMQ connection in the GSX Gizmo Analytics page also fails. This occurs if the RabbitMQ server is not running due to a failed installation of the RabbitMQ service.

Follow this article to correct the issue by reinstalling the RabbitMQ Windows Service. 

Gizmo 1.3+ | RabbitMQ 

Symptoms

  • RabbitMQ management site does not load:
    • This page can't be displayed This_page_can_t_be_displayed.png
  • Gizmo Test RabbitMQ Connection:
    • Cannot access to RabbitMQ: None of the specified endpoints were reachable Connection failed Cannot_access_to_RabbitMQ.png

How to Solve the Issue

Reinstalling the RabbitMQ Windows Service with rabbitmq-service.bat:

  1. From the GSX Gizmo station, open Windows Command as administrator.
  2. Change the directory in Windows Command to the RabbitMQ sbin folder:
    • example: CD C:\Program Files\RabbitMQ Server\rabbitmq_server-3.7.4\sbin
      change_directory_to_RabbitMQ_sbin.png
  3. Enter the following commands:
    1. rabbitmq-service.bat stop
      • press Enter
    2. rabbitmq-service.bat remove
      • Press Enter
    3. rabbitmq-service.bat install
      • Press Enter
    4. rabbitmq-service.bat start
      • Press Enter
    5. Once done with the above commands, observe that the RabbitMQ service started successfully:
      • example:
        RabbitMQ_service_was_started_successfully.png
    6. Restart the GSX Gizmo station.

The RabbitMQ Management page now loads and the RabbitMQ test connection succeeds from the GSX Gizmo Analytics Management page.

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