Microsoft Office 365 implements a series of throttling policies on Office 365 tenants that can inhibit the collection of reporting data for GSX 365 Usage customers.
In order to improve the reliability and speed of the data collection process we recommend that Office 365 tenants with more than 10,000 users take advantage of our Multiple Service account feature.
By adding multiple GSX 365 Usage service accounts you will help ensure that reporting data is updated in a timely manner without impacting your Office 365 tenant. These service accounts do not require a Microsoft Office 365 Licence which means that taking advantage of this feature does not add any cost to your Office 365 subscription.
Before we begin, you must create some additional accounts within your Office 365 environment with the correct permissions. We suggest creating approximately one service account per 7,000 – 10,000 users.
If you are using the SharePoint Online Reports module, you will also need to give this account the correct permissions to the SharePoint Online Site Collections you are reporting on.
Alternatively, you can create a Security Group in Office 365 with these correct permissions and add the GSX 365 Usage Service accounts into this security group.
Adding these Accounts to the GSX 365 Usage Tool
To enable the GSX 365 Usage applications to use these new accounts you need to first log in to GSX 365 Usage as an Administrator.
Then, navigate to the Profile & Settings link in the left hand navigation menu, and then select the Office 365 Settings tab.
Here you will see a button to add additional service accounts. Click this button and enter the details for the service account you created earlier. Repeat this process until all the service accounts you created have been added.
GSX 365 Usage will now use all of these service accounts in parallel to collect reporting data from your Microsoft Office 365 Tenant.