GSX Analyzer End of Life

GSX Analyzer is impacted by Adobe choosing to no longer supporting Flash Player. As a direct result GSX Analyzer will not be maintained nor supported as of march 2021.

GSX Analyzer (all) | Adobe Flash Player (all)

Context  

We first wanted to thank you for your continued use of the GSX Analyzer solution. This has been an exciting journey for now more than 20 years. Our suite of products has evolved beyond GSX Domino, covering technologies that matter to your team, organization, and end users; and we have been able to deliver exceptional service thanks to your continued help and feedback.

To continue focusing on what is critical to our customers we have decided to concentrate our efforts on Gizmo for Microsoft 365 Hybrid. We have been recognized in the market as a leading Digital Experience Monitoring (DEM) solution provider for Microsoft 365 and we want to ensure that you continue to get the best when it comes to overall digital experiences monitoring.

Therefore, GSX Analyzer will not be maintained nor supported as of the date of this notification. This is an isolated situation due to Adobe no longer supporting Flash Player and does not reflect Martello’s process for discontinuing products. We apologize for any inconvenience resulting from this notification and hope that you understand this business decision. We will be happy to help you on your continuous journey to optimize services delivered to your end users.

Our customers remain our top priority and we value greatly your business and feedback. Should you have any questions or concerns feel free to reach out to your account executive, customer success or contact me directly.

FAQs

Why did Martello/GSX decided to stop updating GSX Analyzer?

To continue focusing on what is critical to our clients we have decided to concentrate our efforts on Gizmo for Microsoft 365 Hybrid. We have been recognized in the market as a Digital Experience Monitoring (DEM) leader for Microsoft 365 and we want to ensure that you continue to get the best when it comes to digital experiences monitoring.

Therefore, GSX Analyzer will not be maintained nor supported as of the date of this notification. This is an isolated situation due to Adobe no longer supporting Flash Player and does not reflect Martello’s process for discontinuing products.

Will my previously configured reports continue to be generated and delivered?

Yes, any previously scheduled report will continue to be sent as expected. However, since Adobe Flash is disabled, no one will be able to access the GSX Analyzer interface to update the metrics, sender, recipient, or any of the report parameters.

What can I use my maintenance/subscription for?

Your maintenance/subscription keeps providing you access with our Support team for any questions or issues you encounter on the existing versions of GSX Monitor and Gizmo.

What’s next? How can I report on the metrics gathered from GSX Monitor/Gizmo?

The ideal path forward is to leverage Gizmo Boston version, which includes historical reports leveraging Power BI. Martello/GSX continue to build upon the Gizmo solution and within the Martello portfolio overall.

You are eligible for Gizmo if your platform is part of the following:

Microsoft 365
Exchange Server 2016

Exchange Server 2019
Exchange Online
SharePoint Online
OneDrive
Teams

URL
ADFS
Azure AD Connect
MS Service Health
Mail Routing

Possible Workaround

Otherwise, there are a few workarounds that we documented for you to continue extracting the historical data from GSX Monitor (see Option A, B and C below).

Option A – Using XML Periodic reports

C:\Program Files (x86)\GSX Solutions\Monitor\Data\bee64acd-52eb-4d4c-ba7c-ce874988de9c\Backup_Periodic_Report

The UID highlighted above can be found here: Monitor/Preferences/Global/Backup/UNID

The XML file is bets to be opened in a browser and the information can be expanded and collapsed by service:

-<CE_S_DWM_RPT>	Daily-Weekly-Monthly report
-<UD_C_T>	Raw data
-<CE_UD_C_T>	Up/Downtime cycle
<U_C>356</U_C>	Up Count
<D_C>38</D_C>	Down Count
<UT_IS>21352</UT_IS>	Uptime in seconds
<DT_IS>65048</DT_IS>	Downtime in seconds
</CE_UD_C_T>
</UD_C_T>
-<UD_C_T_EXMA>	Uptime cycle and time excl. maintenance
-<CE_UD_C_T>
<U_C>356</U_C>	Uptime cycle
<D_C>38</D_C>	Downtime cycle
<UT_IS>21352</UT_IS>	Uptime in seconds
<DT_IS>2388</DT_IS>	Downtime in seconds
</CE_UD_C_T>	Raw data
</UD_C_T_EXMA>
-<UD_C_T_EXMA_BH>	Up/Downtime Cycle and Time exc. Maintenance within Business hours
-<CE_UD_C_T>
<U_C>0</U_C>	Uptime cycle
<D_C>35</D_C>	Downtime cycle
<UT_IS>0</UT_IS>	Uptime in seconds
<DT_IS>2178</DT_IS>	Downtime in seconds
</CE_UD_C_T>
</UD_C_T_EXMA_BH>	Uptime cycle excl. Maintenance within business hous
<LDT_IS>2358</LDT_IS>	Longest downtime in seconds
<AAT>-1</AAT>	Average access time
-<UTDC>
-<CE_S_D_C>
<D_C>1</D_C>	Downtime cycle
<D_C_EXMA>1</D_C_EXMA>	Downtime cycle excl. maintenance
<D_C_EXMA_BH>1</D_C_EXMA_BH>	Downtime cycle excl. Maintenance within business hours
</CE_S_D_C>
</UTDC>

Exc. Maintenance:

Business hours:

Domino:

*WMA=without maintenance

Url: with each URL listed under separate CServer_URL_Periodic_Rpt_Data

User Case – Find URL Availability for last month.

You need a monthly report (GSX_Periodic_DWM_2018_08_31_23_59_59_M)/find the URL section and expand it/find UD_C_T_EXMA_BH, then take UT_IS and divide it by seconds in a month (you need to know the number of days in that month) times 100 for the percentage rate.

Option B – Leverage Gizmo Amsterdam and SQL

If you are running Gizmo Amsterdam (including Business Analytics module), all the metrics are stored in SQL for the following platforms:

ActiveDirectory
ActiveDirectoryDisk

ActiveSyncDeviceUserExperience
ActiveSyncDeviceUserExperienceManager
ActiveSyncDeviceUserExperienceScenarioActions
ADFS
ADFSDisk

Airwatch
AirwatchDatabase
AirwatchDisk
AirwatchNetworkInterfacePerformance
AzureADConnect

AzureADConnectDisk
Exchange
ExchangeDAG
ExchangeDAGMailboxDatabase
ExchangeDAGMailboxDatabaseStatus

ExchangeDAGReplicationHealth
ExchangeDisk
ExchangeMailboxDatabase
ExchangeMapiUserExperience
ExchangeMapiUserExperienceManager

ExchangeMapiUserExperienceScenarioActions
ExchangeNIC
ExchangeReplicationHealthCheck
ExchangeTransportQueue
ExchangeUserExperience

ExchangeUserExperienceManager
ExchangeUserExperienceScenarioActions
IronPort
IronPortDomainActiveRecipient
IronPortLicense

MailRouting
MailRoutingUserExperience
MailRoutingUserExperienceManager
MailRoutingUserExperienceReceivedHeader
NetworkLatencyDiagnostics

NetworkLatencyDiagnosticsManager
SharePointOnlineUserExperience
SharePointOnlineUserExperienceManager
SharePointOnlineUserExperienceScenarioActions
SkypeForBusiness

SkypeForBusinessCriticalServiceStatus
SkypeForBusinessDisk
SkypeForBusinessFrontEndCriticalServiceStatus
SkypeForBusinessImCriticalServiceStatus
SkypeForBusinessNonCriticalServiceStatus

SkypeforBusinessOnlineUserExperience
SkypeforBusinessOnlineUserExperienceManager
SkypeforBusinessOnlineUserExperienceScenarioActions
SkypeforBusinessOn-PremisesUserExperience
SkypeforBusinessOn-PremisesUserExperienceManager

SkypeForBusinessProcessStatus
SkypeforBusinessVoiceUserExperience
SkypeforBusinessVoiceUserExperienceManager
SkypeforBusinessVoiceUserExperienceRelayHealth
SkypeForBusinessVoipCriticalServiceStatus

SkypeForBusinessWebAppCriticalServiceStatus
SQL
SQLDisk
TeamsVoiceUserExperience
TeamsVoiceUserExperienceManager

TeamsVoiceUserExperienceRelayHealth
URLCheckandCertificate
WindowsServer
WindowsServerDisk

You can report directly using the SQL data or leverage Power BI to retrieve the metrics using the stored procedures.

Option C – Opening Firebird Database

The Analyzer.fdb file can be opened with Database.NET:

Database .NET is a database explorer that can open embedded Firebird files.

Step 1. Download and extract the 32-bit Free and Plus edition of Database .NET

Step 2. Download the Firebird embedded zip file from Firebird downloads
Step 3. Extract the Firebird-2.5.6.27020-0_Win32_embed.zip
Step 4. Add write permissions to the C:\Program Files (x86)\Firebird directory to your user
Step 5. Run Database.NET, connect to Firebird (right-click Open) and choose Database file: C:\Program Files (x86)\GSX Solutions\GSX Analyzer\Config\Analyzer.fdb.
Leave Login name and Password as they are, they do not affect the data file.
user: sysdba
password: masterkey

Right-click and hit Open to load the table:

*'T_REP_TOOLS_EMAIL' table to change the report receiver address

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